Mobile Experience

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API Docs

Test Suites

Customer Experience

Diagnose your users' mobile experience

Diagnose your users' mobile experience

Wide test coverage with real devices

Full hardware control to deliver a wide range of use-cases

Measure high fidelity KPIs on physical iPhones and Android devices

Capture how users truly experience voice, data, and app performance

Real world conditions

Test in US, UK, France, Poland

Real carrier connectivity

SIMs (list of the mobile operators we have), and add your own

Real data - accurate KPIs for real user scenarios

Measure real user behavior—call quality, message latency, streaming stability, and interactive responsiveness—no emulation, no simulation

Hardware control for precision and test suites designed for data collection

Integration to analytics and AI engines to optimize service performance

Real world conditions

Test in US, UK, France, Poland

Real carrier connectivity

SIMs (list of the mobile operators we have), and add your own

Real data - accurate KPIs for real user scenarios

Measure real user behavior—call quality, message latency, streaming stability, and interactive responsiveness—no emulation, no simulation

Hardware control for precision and test suites designed for data collection

Integration to analytics and AI engines to optimize service performance

Real network conditions

Test in US and European locations

Real carrier connectivity

Real SIMs

Accurate KPIs for real user scenarios

Measure user behavior—call quality, message latency, streaming stability, and interactive responsiveness—no emulation, no simulation

Hardware control and expert test suites to deliver precise data

Delivers relevant and accurate data to analytics and AI engines to optimize service performance

CX test suites

Test Suites

Test Suites

Audio Streaming

Evaluates streaming quality for movies and music on platforms like Spotify and Pandora to detect playback issues.

KPIs:

Playback startup time | Buffering | Bitrate adaptation

Video Streaming

Leverage Mobile Experience Unit's on-board physical camera to capture streaming of YouTube or Netflix with high fidelity.




KPIs:

Playback startup time | Buffering | Bitrate adaptation

OTT Video Calling

Benchmarks third-party communication apps like Zoom, Teams, and WebEx to ensure stability outside of carrier services.

KPIs:

Call setup time | Stall count | End-to-end latency

Voice Communication

Validates core carrier-grade voice connectivity between users, focusing on the dedicated operator communication channels.

KPIs:

Accessibility | Call setup time | Drop rate

Core Messaging

Tests traditional SMS and MMS message exchange provided directly by mobile network operators.

KPIs:

Send/Receive Latency | Delivery success | Retry counts

Web Browsing

Measures page load performance and accessibility across both preloaded and third-party mobile browsers.

KPIs:

Time to First Byte | Full-page load time | Accessibility rate

Signal Availability

Measures the actual radio signal strength (dBm or bars) received by mobile devices at specific locations and times.

Service Availability

Measures the user's ability to successfully register on the network and be granted access to services.

Service Stability

Monitors the consistency of service access over time to calculate the true accessibility ratio for users.

KPIs:

Accessibility rate | Downtime

Test suites documentation

Test suites documentation

Test suites documentation

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