Diagnose your

mobile user experience

Real devices. Real subscriber conditions. Real data.

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  • ZERO-TOUCH TESTING

  • 100% REAL DEVICES

  • IPHONE TESTING

  • ZERO-TOUCH TESTING

  • ANDROID TESTING

  • DEVICE-CENTRIC TESTING

Testing platform to measure
the real mobile user experience

Accurately measuring mobile experience requires testing real user scenarios with real devices under real network conditions

100% real devices

Testing at the edge—with production devices—is essential to capture how users actually experience voice, data, and app performance.

100% real devices

Testing at the edge—with production devices—is essential to capture how users actually experience voice, data, and app performance.

Real KPIs for real use-cases

Measure real user behavior—call quality, message latency, streaming stability, and interactive responsiveness.

Real KPIs for real use-cases

Measure real user behavior—call quality, message latency, streaming stability, and interactive responsiveness.

Actionable diagnostics

Without visibility into the real device experience, AI models and analytics lack the insight needed to optimize service quality.

Actionable diagnostics

Without visibility into the real device experience, AI models and analytics lack the insight needed to optimize service quality.

THE FOUNDATION

Mobile user experience test suites

Audio Streaming

Evaluates streaming quality for movies and music on platforms like Spotify and Pandora to detect playback issues.

KPIs:

Playback startup time | Buffering | Bitrate adaptation

Video Streaming

Leverage Mobile Experience Unit's on-board physical camera to capture streaming of YouTube or Netflix with high fidelity.

Leverage Mobile Experience Unit’s on-board physical camera to capture streaming of YouTube or Netflix with high fidelity.

KPIs:

Playback startup time | Buffering | Bitrate adaptation

OTT Video Calling

Benchmarks third-party communication apps like Zoom, Teams, and WebEx to ensure stability outside of carrier services.

KPIs:

Call setup time | Stall count | End-to-end latency

Voice Communication

Validates core carrier-grade voice connectivity between users, focusing on the dedicated operator communication channels.

KPIs:

Accessibility | Call setup time | Drop rate

Core Messaging

Tests traditional SMS and MMS message exchange provided directly by mobile network operators.

KPIs:

Send/Receive Latency | Delivery success | Retry counts

Web Browsing

Measures page load performance and accessibility across both preloaded and third-party mobile browsers.

KPIs:

Time to First Byte | Full-page load time | Accessibility rate

Signal Availability

Measures the actual radio signal strength (dBm or bars) received by mobile devices at specific locations and times.

KPIs:

Signal availability ratio | Cell edge performance coverage

Service Availability

Measures the user's ability to successfully register on the network and be granted access to services.

Measures the user’s ability to successfully register on the network and be granted access to services.

KPIs:

Service availability ratio | registration success rate | registration time

Service Stability

Monitors the consistency of service access over time to calculate the true accessibility ratio for users.

KPIs:

Accessibility rate | Downtime

The Mobile Experience advantage 

Mobile Experience transforms device-level KPIs into actionable insights for optimization and AI-driven automation.

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

AI-ready KPIs and insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

AI-ready KPIs and insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

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