Customer Experience
Diagnose your users' mobile experience
Wide test coverage with real devices
Full hardware control to deliver a wide range of use-cases
Measure high fidelity KPIs on physical iPhones and Android devices
Capture how users truly experience voice, data, and app performance
Real network conditions
Test in US and European locations
Real carrier connectivity
Real SIMs
Accurate KPIs for real user scenarios
Measure user behavior—call quality, message latency, streaming stability, and interactive responsiveness—no emulation, no simulation
Hardware control and expert test suites to deliver precise data
Delivers relevant and accurate data to analytics and AI engines to optimize service performance
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Customer Experience Test Suites
Audio Streaming
Evaluates streaming quality for movies and music on platforms like Spotify and Pandora to detect playback issues.
KPIs:
Playback startup time | Buffering | Bitrate adaptation
Video Streaming
Leverage Mobile Experience Unit's on-board physical camera to capture streaming of YouTube or Netflix with high fidelity.
KPIs:
Playback startup time | Buffering | Bitrate adaptation
OTT Video Calling
Benchmarks third-party communication apps like Zoom, Teams, and WebEx to ensure stability outside of carrier services.
KPIs:
Call setup time | Stall count | End-to-end latency
Voice Communication
Validates core carrier-grade voice connectivity between users, focusing on the dedicated operator communication channels.
KPIs:
Accessibility | Call setup time | Drop rate
Core Messaging
Tests traditional SMS and MMS message exchange provided directly by mobile network operators.
KPIs:
Send/Receive Latency | Delivery success | Retry counts
Web Browsing
Measures page load performance and accessibility across both preloaded and third-party mobile browsers.
KPIs:
Time to First Byte | Full-page load time | Accessibility rate
Signal Availability
Measures the actual radio signal strength (dBm or bars) received by mobile devices at specific locations and times.
KPIs:
Signal availability ratio | Cell edge performance coverage
Service Availability
Measures the user's ability to successfully register on the network and be granted access to services.
KPIs:
Service availability ratio | Registration success rate | Registration time
Service Stability
Monitors the consistency of service access over time to calculate the true accessibility ratio for users.
KPIs:
Accessibility rate | Downtime
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